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Warrantys

The following are the terms and conditions for the Warrantys of goods.

Refurbished Land 12 Months RTB Warranty Return to Base warranty means that if a product becomes faulty, the customer is responsible for returning it to the seller for repair or replacement on PC’s & Laptops.

The refurbished equipment that we sell is covered by our warranty, the duration of the warranty will depend on the unit you have purchased and any options you have added.  Our standard warranty for all models is twelve months from date of receipt (unless your online order clearly states a longer period).

The warranty covers the hardware of the unit and does not include software or batteries.  The warranty does not cover any problems which arise through misuse or accidental damage.

If you have a problem please contact us as soon as possible with your order number (or the email address you used to order if you can’t find it) and/or the Serial Number of the unit (found on the underside of laptops and on the side of PCs).  We are able to resolve many problems over the phone, or by remotely accessing your computer, please just contact us on 08456 58 00 59 or via email on sales@refurbishedland.co.uk.

In some cases where original manufacturer’s warranty exists it may be resolvable with them, we will of course assist you with any information you may require and will contact them on your behalf.

In the first fourteen days (Dead on Arrival DOA period) we will collect the unit from you via courier.  After this period the cost of returning any item will fall to the buyer. If you are not able to send it back yourself we offer a collection service for £12 (which is the cost of the collection service from our courier).  In all cases you must ensure that your unit is packaged safely.

All units will be returned to you free of charge.

Refurbished Land Warranty Process on PC’s & Laptops.

  1. Unit is sent/collected and sent back to Refurbished Land (day 2*)
  2. Unit is received at Refurbished Land (day 3*) and confirmed as faulty
  3. Replacement order prepared (if the same unit isn’t available a substitute will be offered)
  4. Replacement is sent back to you with our courier on a next business day service (day 5-7*)

*Please note days are given to set your expectation; it is entirely possible we will turn around your warranty repair within a few working days.

If you have any questions during this time please call or email us and we will happily update you.

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.

Refurbished Land 6 Months or 20,000 Printers RTB Warranty Return to Base warranty means that if a product becomes faulty, the customer is responsible for returning it to the seller for repair or replacement on Printers & Scanners.

The warranty covers the hardware and does not include consumables such as inks, toners, rollers, pads, fusers, ETB units or maintenance parts. The warranty does not cover any problems which arise through misuse or accidental damage.

Refurbished Land Warranty Process on Printers & Scanners.

Customer must save the original packaging, internal and external, just in case they have to return the printer or scanner for warranty repair in the 6 months RTB. This will avoid DAMAGE during the RTB shipping. Any damage incurred will be the sole responsibility of the returning party and the warranty will be VOID.

Refurbished Land 12 Months Manufacturer Warranty on Remanufactured Toners with 100% Satisfaction Guarantee.

100% Satisfaction Guarantee
Our goal is to keep you happy, whatever it takes. We want every single interaction you have with us to be quick, easy and trouble-free. However, in the unlikely event that you do have an issue, everything we sell is covered by our 100% Satisfaction Guarantee.

We are proud of our own-brand cartridges, so we’ve made trying them a no-brainer. If within three years of purchase you have any problem whatsoever, we’ll happily offer either a replacement or a refund.

We are confident that no other own-brand cartridges are better than ours. They produce vibrant prints with accurate colour densities and dark blacks—and their page yields are as good as the genuines, if not better

Any items damaged in transit should be reported to us within three working days.

Questions?

If you have any questions at all with the above and need to talk to someone before you order, please call 08456 58 00 59 and ask to speak to sales or via email on sales@refurbishedland.co.uk.

Terms and Conditions

The following are the terms and conditions for the sale of goods, which apply to and govern any contract, which we enter into with you. Please read them carefully. An offer to buy goods is conclusive evidence of your acceptance of the following terms and conditions.

These terms and conditions do not affect your statutory rights.

We will treat each order for goods as an offer by you to buy them subject to these terms and conditions.

We have the right at our discretion not to accept any order. If we do not supply goods for any reason we will not charge you for them and we will refund any money already paid for them. We will not compensate you for any other loss, which you may suffer if we do not supply goods.

If we elect to accept your order we will notify you accordingly. It is only when you receive such notification that a binding contract is concluded with you on these terms and conditions. The price for the goods will be as quoted on our website at the time you place your order, but we reserve the right to remedy an obvious mistake in pricing by charging a proper commercial price to rectify such a mistake.

Prices quoted on our website are both inclusive and exclusive of value added tax (vat), but in neither case do they include delivery and insurance charges. If you reside in the European Union you will pay the vat.

We take care to keep our website accurate and up-to-date but you should check the accuracy of information presented on our website before using it. We will not be liable for any loss suffered by you from any use of information presented on our website. Trademarks and logos displayed on our website may not be reproduced, downloaded or used by you in any manner.

Payment can be made via Secure Credit Card, Paypal or BACs Bank Transfer. Purchase Order Invoice Accounts may be granted subject to status checks. Official Purchase Orders on headed company paper are required. These should be emailed to sales@total-computers.co.uk

For Invoice Accounts, our credit terms of payment are full invoice payment within 30 days of our invoice date. We reserve the right to place any accounts with invoices older than 30 days on Hold and we may charge interest on these overdue invoices of 8% above the Bank of England base rate applicable at the time. Interest accumulates on a daily basis.

Delay or failure by us to exercise any of our rights under these terms and conditions should not be regarded as a waiver of them, nor will any single exercise of such rights preclude any other or further exercise of them.

These terms and conditions shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales.

These terms and conditions are subject to change at any time and appropriate notice will be provided on this site of any such changes.

Shipping and Delivery

Goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are quoted in good faith and delivery dates cannot be guaranteed. In the event that delivery cannot be made within 30 days, we will contact you to discuss alternative arrangements. You have the right to withdraw from the contract at this stage.

As soon as the goods have been delivered you will be responsible for them. Delivery is deemed to take place when the goods are delivered to the address nominated by you. However, you will only own the goods when we have received payment for them in full.

Before any goods are signed for, you should check that there is no damage. By signing for the goods you are accepting the delivery is in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery. At times we appreciate with large deliveries this may not always be possible, so should you find that within 24 hours of delivery there are damaged products, please contact Customer Services on 08456 58 00 59 for a replacement to be despatched. Please note this does not apply to cabinets. Once a cabinet has been signed for we are unable to accept responsibility for any damage. We strongly advise that all cabinets are unpacked and checked before signing for them.

Returns and Replacements

All goods must be returned to us with their original packaging. This does not affect your statutory rights as a consumer.

All goods are supplied with a manufacturer’s warranty, which will vary in length. If within the warranty period the goods supplied by us become defective, please contact Customer Services on 08456 58 00 59 for return and replacement instructions. All warranties offered are in addition to your statutory rights as a consumer.

For Consumers wishing to return non-faulty goods, we abide by the Consumer Protection (Distance Selling) regulations 2000 which allow you to return the goods in their original condition within 7 days of delivery for a full refund.

Business customers may return non-faulty goods at our discretion within 7 days from delivery and there will be a restocking charge of 25% of the cost of the items returned. Items must be returned in accordance with our returns policy after first obtaining a returns number from Customer Services.

Goods returned to us remain at your risk until booked into our returns department. We recommend that when returning goods that adequate insurance is taken out to cover any loss or damage that may occur during transit. We will not be held liable for any such loss or damage.

Refunds, once authorised are processed the same working day unless we are awaiting goods to be returned by you in which case they will be processed when they have been checked and booked into our returns department). Please note that once we have processed your credit, your issuing bank may not be aware of the transaction for up to 7 working days.

Goods, which we have agreed to exchange or refund, will be dealt within 3 days of our receiving them (subject to stock availability). Please allow up to 10 working days from the date you return the goods to us, for delivery of the exchanged goods. If you wish to enquire about the status of the exchange after this period please call Customer Services on 08456 58 00 59 with your returns number, or email them at sales@total-computers.co.uk

Viewing Orders

Any orders placed on the Refurbished Land website will be emailed to you on completion of payment via our checkout. If you are a member of the Refurbished Land website you are able to log into your account and view all the orders you have placed with us.

To make life a little easier for you we have also included a re-order button in the member’s area which allows you to re-order the same product within a few clicks

Updating Account Information

Members of the Refurbished Land website are asked to keep their account information up to date. If you are signed into your account you do not have to enter your billing and postal address when you check out as the website remembers this for you. If your details are incorrect the website will display this incorrect data. It is important to keep all your information up to date as without correct data we may have issues contacting you or delivering your products.